Discovering missing or damaged parts when your new urban outdoor furniture arrives can be frustrating. Don't worry; reputable manufacturers have clear procedures to resolve this issue quickly. First, carefully inspect all packaging materials, as small components can sometimes be hidden. Document the issue immediately by taking clear photographs of the damaged item or the missing part from the assembly manual. Do not assemble the furniture, as this may complicate the claim.
Next, contact the retailer's or manufacturer's customer support directly. Provide your order number, a description of the problem, and the photos you took. Most companies have warranty policies that cover parts replacement for defects or shipping damage. They will typically ship the correct replacement part to you at no cost, often via expedited service. For damaged major components, they may arrange a full replacement or pickup. Keep all original packaging until the issue is resolved, as it may be required for a return. By acting promptly and providing detailed information, you can ensure a smooth resolution and soon enjoy your durable outdoor space.