Discovering that part of your new urban outdoor furniture is missing from the box can be frustrating. Don't worry; this is a solvable issue. First, remain calm and thoroughly check all packaging materials, including cardboard flaps and plastic bags, as small components can easily be overlooked. Next, carefully review the assembly manual and parts list to confirm exactly what is missing. Take clear photos of the box, packaging, and the listed components for documentation. Your immediate action should be to contact the retailer's or manufacturer's customer support. Provide your order number, product details, and the photos. Most reputable companies have dedicated parts departments and will ship missing pieces promptly, often at no cost under warranty. Keep all original packaging until the issue is resolved, as it may be required for verification. To prevent future issues, consider inspecting the package for damage upon delivery and reporting any concerns immediately to the delivery carrier. By following these steps, you can ensure a swift resolution and soon enjoy your complete outdoor living space.
What happens if a part of my urban outdoor furniture is missing from the box?
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