Discovering damage to your urban outdoor furniture upon delivery can be frustrating. Most reputable retailers have clear policies to handle such situations. Typically, you should immediately inspect the packaging and furniture upon delivery. If you notice any damage, document it with photos or videos before accepting the shipment or as soon as possible. Contact the retailer's customer service directly, providing your order number and evidence of the damage. Common solutions include arranging for a replacement of the damaged piece(s) at no extra cost or offering a partial refund if you choose to keep the item. Some companies may require you to file a claim with the carrier, but many handle this process for you. Always review the specific warranty and return policy details at the time of purchase, as time limits for reporting delivery damage often apply. Prompt communication is key to a smooth resolution.
What’s the return policy if a piece of urban outdoor furniture gets damaged during delivery?
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