URBAN OUTDOOR FURNITURE

Discovering damage to your new urban outdoor furniture upon delivery can be frustrating. A clear, immediate process is key to a swift resolution. First, inspect the packaging before the delivery personnel leave. Note any visible dents, tears, or water damage on the boxes. Politely ask the drivers to wait while you conduct a brief initial inspection of the items themselves. Second, document everything meticulously. Unpack carefully and take clear, well-lit photographs or videos of the damaged item from multiple angles. Include close-ups of the specific damage and wider shots showing the item in its packaging. Keep all original packaging materials, as the carrier or manufacturer may require them for inspection. Third, contact the retailer or manufacturer immediately. Refer to your order number and provide the photographic evidence. Most reputable companies have a dedicated process for delivery damage claims. They will typically guide you through their specific protocol, which may involve filing a formal claim, arranging a pickup for the damaged item, and dispatching a replacement. Do not attempt repairs yourself, as this may void warranties or return policies. By following this structured process—inspect, document, and report—you protect your investment and ensure your urban outdoor space is completed with perfect, durable pieces.