We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit or look quite right in your intended space. That's why we offer a customer-friendly return policy. If your item doesn't meet your expectations upon arrival, you have 30 days from the delivery date to initiate a return or exchange for a more suitable piece. The item must be in its original, unused, and resalable condition with all packaging and tags intact. We recommend thoroughly reviewing product dimensions and images before purchasing, and using our visualizer tools if available. For returns due to fit or aesthetics, the customer is typically responsible for return shipping costs. Once we receive the item and verify its condition, we will process your refund to the original payment method or ship your exchange item. Our goal is to ensure you create an outdoor oasis you truly love, with complete confidence in your purchase.
What is your return policy if the urban outdoor furniture doesn't fit or look right in my space?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!