Discovering your new urban outdoor furniture doesn't fit your balcony, patio, or rooftop space can be frustrating. The return policy for this situation typically depends on the retailer. Most reputable companies offer a return window, often 30 to 90 days from delivery, for items in original, unused condition. You are usually responsible for return shipping costs, and some retailers may deduct a restocking fee, especially for large items. Before purchasing, always double-check product dimensions against your available space. If a piece arrives and doesn't fit, contact customer service immediately to initiate a return or exchange. Many companies prefer you use the original packaging. Some may offer an exchange for a better-fitting item from their collection, which can be more convenient than a full refund. Always review the specific "Returns and Exchanges" policy on the retailer's website before buying to understand all terms, including any exceptions for clearance or custom items.
What's the return policy if a piece of urban outdoor furniture doesn't fit our space?
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