If a part of your urban outdoor furniture breaks or arrives damaged, the warranty process typically follows these steps. First, immediately document the damage with clear photographs and note your order details. Contact the retailer or manufacturer's customer service with this evidence. Most reputable companies have specific warranty policies covering manufacturing defects and shipping damage, often providing replacement parts rather than requiring full product returns. You'll likely need to provide proof of purchase and possibly the product's serial number. The company will then determine if the damage falls under warranty terms – which usually exclude normal wear, misuse, or improper assembly. If approved, they'll ship replacement parts directly to you, often with instructions for installation. Some companies offer extended warranties for outdoor furniture, so check your specific coverage terms. Keep all original packaging and documentation until you confirm the furniture is intact and fully functional.
How does the warranty work if a part of my urban outdoor furniture breaks or arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!