We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit your space perfectly or match your aesthetic vision. To ensure your complete confidence when shopping with us, we offer a straightforward and customer-friendly return policy.
If your purchase doesn't meet your expectations for any reason, you have 30 days from the date of delivery to initiate a return. The item must be in its original, unused, and resalable condition—exactly as it arrived, including all original packaging and documentation.
To start the process, simply contact our customer service team with your order number. We will guide you through the return steps and provide a prepaid return shipping label. Once we receive the item and verify its condition, we will process a full refund to your original payment method. Please note that delivery or assembly fees are non-refundable.
We recommend thoroughly reviewing product dimensions and images before purchasing. Our customer service team is also happy to provide additional details or clarification to help you make the perfect choice for your urban oasis. Our goal is for you to love your outdoor space.