Discovering that your new urban outdoor furniture has arrived with missing or broken parts can be frustrating. Don't worry; a clear and prompt action plan will help resolve the issue efficiently. First, document the damage. Before assembling anything, take clear, well-lit photographs and a short video of the unopened boxes, any visible external damage, and all the damaged or missing components. This visual evidence is crucial for your claim. Next, locate your order information, including the invoice, order number, and the specific product name or SKU.
Your immediate step should be to contact the retailer or manufacturer's customer support. Refer to your order documents for the correct contact details. Provide them with your order number and the photographic evidence. Most reputable companies have warranties and policies specifically covering shipping damage or missing parts. They will typically offer to send replacement parts at no cost or initiate a return/exchange for severely damaged items.
While waiting for replacements, assess if the furniture can be safely partially assembled. However, never use damaged structural components, as this can pose a safety hazard. To prevent future issues, consider inspecting future deliveries upon arrival in the presence of the delivery personnel, if possible, and noting any concerns on the delivery receipt. Patience and clear communication with customer support are key to restoring your outdoor living space as envisioned.