URBAN OUTDOOR FURNITURE

If something breaks or fades on your urban outdoor furniture, our warranty process is designed to be straightforward. First, review your original sales documentation to confirm the warranty period and specific terms for your collection. For structural breakage under normal use, we typically cover repairs or replacements of frames and other load-bearing components. Regarding fading, our warranty often protects against excessive color loss within a specified timeframe, provided the furniture has been maintained according to our care guidelines. To initiate a claim, contact our customer service with your proof of purchase and clear photos of the issue. Our team will assess whether the damage is a manufacturing defect covered under warranty or a result of misuse, improper care, or normal wear and tear. We may request additional information or, in some cases, send a representative to inspect the product. Once approved, we will arrange for a repair, part shipment, or replacement. Please note that warranties do not cover damage from accidents, harsh chemical cleaners, or failure to use protective covers as recommended. Our goal is to ensure your outdoor space remains beautiful and functional for years to come.