Our urban outdoor furniture is built for durability and style. We stand behind our products with a comprehensive warranty. Specifically regarding rust and fading, here is how our warranty works.
Our warranty covers manufacturing defects in materials and workmanship. For powder-coated aluminum and steel frames, we provide a [Number]-year warranty against rust-through (perforation) under normal use and proper maintenance. Surface rust caused by scratches or damage is not covered. For fading, fabrics and finishes are warranted against significant color loss beyond normal weathering for a specified period, typically [Number] years for fabrics and [Number] years for powder coatings.
To make a warranty claim for rust or fading, please contact our customer service team with your proof of purchase and photos clearly showing the issue. We will review the claim to determine if it falls under warranty coverage. If approved, remedies may include repair, replacement of the affected part, or, at our discretion, a product replacement.
Please note that the warranty does not cover damage from improper care, accident, misuse, commercial use, or exposure to harsh chemicals. Regular cleaning and following our care instructions are essential to maintain the warranty's validity. For full terms and conditions, refer to the warranty document provided with your furniture or our website.