Discovering that your new urban outdoor furniture has arrived with missing or damaged parts can be frustrating. Don't worry; taking prompt and correct action can resolve the issue efficiently. First, inspect the delivery thoroughly before the carrier leaves. If damage is visible or packages are torn, note it on the delivery receipt. Take clear, well-lit photographs of the damaged item, the packaging, and any missing components. These will serve as crucial evidence.
Next, locate your order confirmation and all packing slips. Contact the retailer's or manufacturer's customer support immediately. Provide your order number, a detailed description of the problem, and the photographs you took. Most reputable companies have policies to handle such cases, offering to send replacement parts, arrange for a repair, or in significant cases, ship a whole new item. Avoid attempting repairs yourself unless advised by the company, as this might void warranties. Keep all original packaging until the issue is fully resolved, as it may be required for returns or inspections. By following these steps, you can ensure a smoother process to restore your outdoor space as intended.