Delivering urban outdoor furniture to a walk-up apartment requires a clear and tailored process to ensure a smooth experience. Our standard procedure begins with transparent communication. Prior to delivery, we confirm the exact address, floor number, and any specific building access instructions. We also inquire about stairwell dimensions and potential obstacles to plan accordingly.
We typically offer tiered service levels to meet different needs and budgets. The most common option is Curbside Delivery, where the furniture is delivered to the building's entrance. For walk-ups, this means the customer is responsible for moving items upstairs. Threshold Delivery goes a step further; our team will bring the packaged furniture to your apartment's doorway on the specified floor. For the fullest service, White Glove Delivery includes not only bringing the items into your chosen room but also unpacking, assembling, and removing all packaging materials.
Key to a successful delivery is preparation. We advise customers to clear hallways and stairways of obstructions. Measuring doorways and stairwells in advance prevents surprises. Being present during the scheduled delivery window is crucial, especially for threshold or white glove services. For particularly large or heavy items, we may recommend professional assembly or suggest modular furniture pieces that are easier to transport. Our goal is to ensure your new outdoor furnishings arrive as seamlessly as possible, turning your balcony, patio, or rooftop into a perfect urban retreat.