If your new piece of urban outdoor furniture arrives damaged, here is the standard return and replacement policy. First, inspect the delivery immediately upon receipt. Document any damage with clear photos of the packaging and the affected product parts. Contact the retailer's customer service within the specified timeframe—often 48 hours of delivery—to report the issue. Provide your order number and the photo evidence. Most reputable companies will offer a resolution, typically a replacement of the damaged item or a full refund. You may be asked to return the damaged piece, often with a prepaid shipping label provided by the retailer, or in some cases, you may be instructed to dispose of it locally for a hassle-free replacement. Always review the specific warranty and return policy of your chosen brand at the time of purchase for precise details.
What's the return policy if a piece of urban outdoor furniture arrives damaged?
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