We stand firmly behind the quality and durability of our high-end urban outdoor furniture lines with a robust and transparent warranty program. Our warranty is designed to provide you with long-term peace of mind, reflecting the premium materials and expert craftsmanship invested in every piece.
We offer a Limited Lifetime Warranty on the structural frames of our seating and dining collections against defects in materials and workmanship. For upholstery fabrics, cushions, and other soft goods, we provide a multi-year prorated warranty (specific duration varies by material type, e.g., 3-7 years), which covers fading, seam failure, and resilience loss under normal use. Tabletop surfaces like tempered glass and premium woods are covered for several years against manufacturing defects.
This warranty is extended to the original purchaser for residential use and covers issues arising under normal conditions. It does not cover damage from misuse, commercial use, improper assembly, accidents, or exposure to extreme weather events beyond design specifications. To initiate a warranty claim, please contact our customer service with your proof of purchase and photos documenting the issue. Our team will guide you through the assessment and resolution process, which may include repair, replacement of parts, or other remedies at our discretion.
We encourage proper care and maintenance, as outlined in our care guides, to ensure your furniture's longevity. Our warranty underscores our commitment to delivering not just style, but enduring performance for your urban outdoor living space.