When investing in high-quality urban outdoor furniture, understanding your warranty protection is essential. Our warranty program is designed to provide peace of mind and protect your investment against manufacturing defects and premature wear.
Most of our urban outdoor furniture collections come with a limited warranty that typically ranges from 1 to 5 years, depending on the specific product line and materials. This warranty covers defects in materials and workmanship under normal residential use conditions. The warranty period begins from the original date of purchase, and proof of purchase is required for all claims.
The warranty specifically includes protection against structural frame failures, manufacturing defects in powder coating or finishes, and defects in materials such as rusting through of steel components. However, it's important to note that normal wear and tear, damage from improper assembly, misuse, or exposure to extreme weather conditions beyond design specifications are not covered.
To initiate a warranty claim, customers should contact our customer service team with their original proof of purchase and photographs detailing the issue. Our team will guide you through the assessment process and determine if the damage falls under warranty coverage. For approved claims, we typically repair or replace the defective components, or at our discretion, provide a replacement product or refund.
To maintain your warranty coverage, proper care and maintenance as outlined in our product care guides is essential. This includes regular cleaning, appropriate seasonal storage for certain materials, and using protective covers when recommended. Following these guidelines not only preserves your furniture's appearance but also ensures your warranty remains valid.
We recommend registering your product online after purchase to streamline any future warranty communications and to receive important product updates. Our customer service team is available to answer specific questions about your warranty coverage and help you maximize the lifespan of your urban outdoor furniture investment.