Yes, absolutely. We understand that urban outdoor furniture, while designed for durability, can sometimes experience wear and tear or accidental damage. That's why we offer a comprehensive and hassle-free replacement parts program for our customers.
If a part of your furniture breaks, the first step is to identify the specific part number. This can usually be found in the assembly instruction manual that came with your product or on a label attached to the furniture itself. If you cannot locate it, our customer service team can assist you in identifying the correct part based on your furniture's model name and a description or photo of the broken component.
Our policy covers a wide range of parts, from individual screws and bolts to larger structural elements like slats for chairs, tabletop glass panels, or umbrella mechanisms. Many of these parts are available for direct purchase through our website's dedicated "Replacement Parts" section. For items under warranty, the replacement part and shipping may be provided free of charge if the damage is due to a manufacturing defect. Our standard warranty typically covers such issues for a specified period from the date of purchase.
We pride ourselves on supporting the longevity of our products. By providing easy access to replacement parts, we help you avoid the need to replace entire furniture sets, making our brand a sustainable and customer-centric choice for your urban outdoor living space. Please contact our support team with your proof of purchase for the fastest service regarding warranty claims or part identification.