We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit or look quite right in your intended space. That's why we offer a customer-friendly return and exchange policy. If your new furniture isn't a perfect match for your balcony, patio, or rooftop, you can initiate a return or exchange within 30 days of delivery. The item must be in its original, unused, and resalable condition with all packaging and tags. We recommend thoroughly reviewing product dimensions and using our online visualizer tools before purchasing. For approved returns, we will provide a prepaid shipping label and issue a refund to your original payment method, minus any shipping costs. Alternatively, you can opt for an exchange for a different item that better suits your urban outdoor aesthetic. Our goal is to ensure you are completely satisfied with your outdoor living area. Please contact our customer service team to start the process or with any questions about suitability.
What's your return policy if the urban outdoor furniture doesn't fit or look right in my space?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!