When investing in urban outdoor furniture, understanding the warranty coverage is crucial for your peace of mind. Our collections come with comprehensive protection plans that reflect our confidence in product durability and craftsmanship.
We typically offer a limited lifetime warranty on structural frames against manufacturing defects, ensuring your furniture remains stable and secure for years. For materials and finishes, coverage generally spans 2-5 years depending on the specific product line. This includes protection against excessive fading, peeling, or cracking under normal weather conditions.
The warranty specifically covers manufacturing defects in materials and workmanship when used residentially. It does not cover damage from commercial use, improper assembly, accidents, or neglect. Normal wear and tear or natural weathering of materials are also excluded from coverage.
To maintain your warranty validity, keep your original purchase receipt and product identification information. Register your product online within 30 days of purchase for streamlined claim processing. Should you need to file a claim, our customer service team will guide you through the documentation process and may require photographs of the concerned item.
We stand behind our products with warranty terms that demonstrate our commitment to quality and customer satisfaction, ensuring your urban outdoor space remains beautiful and functional season after season.