URBAN OUTDOOR FURNITURE

If you're not happy with your outdoor furniture after it's delivered, you'll need to refer to the specific return policy of the retailer or manufacturer from whom you made the purchase. Typically, most companies offer a return window, often ranging from 30 to 90 days from the date of delivery. To initiate a return, you should first contact customer service. Be prepared to provide your order number and details about your reason for dissatisfaction. The furniture usually must be in its original, unused, and resalable condition, with all original packaging and parts. Some retailers may offer free returns, while others might charge a restocking fee or require you to cover return shipping costs, especially for large items. Certain sale items or custom-made pieces may be final sale and not eligible for return. Always review the return policy details on the company's website or your order confirmation before proceeding. For items damaged during delivery, document the issue with photos and contact the retailer immediately, as this may be covered under a separate damage claim process.