URBAN OUTDOOR FURNITURE

If your recently purchased outdoor furniture does not meet your expectations, we offer a straightforward return policy to ensure your complete satisfaction. Generally, you may initiate a return or exchange within a specified period from the delivery date, typically ranging from 30 to 90 days depending on the retailer and collection. The items must be in their original, unused, and resalable condition, often in the original packaging. Some companies may require a receipt or proof of purchase. It is crucial to review the specific policy of the store where you made the purchase, as terms can vary. Many reputable outdoor furniture brands stand behind their quality and may offer a satisfaction guarantee or warranty that covers defects in materials or workmanship, which is a separate process from a standard return. For a seamless experience, contact customer service first to understand the exact requirements and to potentially receive a Return Authorization. They can guide you through the steps, which may include arranging a pickup for large items or providing a prepaid return label. Please note that return shipping fees, restocking fees, or deductions for original shipping costs may apply unless the return is due to an error on the company's part or a defective product. Our goal is to make sure you love your outdoor space, and a clear return policy is part of that commitment.