When you invest in our urban outdoor furniture, we stand behind our products with a comprehensive warranty program. If something breaks or fails due to manufacturing defects, here's how our warranty process works.
First, identify whether your issue is covered under our warranty terms. We typically cover structural frame defects for 5-10 years depending on the collection, and powder coat finishes for 3-5 years against peeling, cracking, or excessive fading. Normal wear and tear, weather damage, or improper maintenance are not covered.
To initiate a claim, contact our customer support team with your original proof of purchase and photos of the damaged component. Our team will guide you through the simple verification process. For verified manufacturing defects, we typically ship replacement parts directly to your home at no cost, along with installation instructions if needed.
For larger items that cannot be easily repaired with replacement parts, we may arrange for a whole-item replacement through our streamlined process. Our warranty support team is available to answer questions about coverage specifics and help you determine the best solution for your situation.
We designed our warranty program to be straightforward and customer-friendly, ensuring your outdoor furniture remains beautiful and functional for years to come. Keep your receipt in a safe place and register your product online for faster service should you ever need to make a claim.