Understanding the delivery process and timeframe is crucial when investing in outdoor furniture. We have established a clear and efficient procedure to ensure your new pieces arrive safely and on schedule. Our process begins once your order is confirmed. You will receive an immediate order confirmation email. Next, our warehouse team carefully picks, inspects, and packs your items for shipment, a step that typically takes 1-3 business days for in-stock items. We then coordinate with our trusted logistics partners to schedule the delivery. For standard shipments, the transit time usually ranges from 5 to 14 business days, depending on your location and the size of the order. You will receive tracking information once your order is dispatched. For larger sets or premium items requiring white-glove service, our delivery team will contact you to schedule a specific delivery window. This premium service includes bringing the items to your preferred outdoor space, basic assembly, and removal of packaging materials. The total timeframe from order to delivery generally spans 2 to 4 weeks. Please note that lead times may be longer for custom or made-to-order items, which will be clearly communicated at the time of purchase. We are committed to transparency and will keep you informed at every stage of the journey.
What's your delivery process and timeframe for outdoor furniture?
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