When investing in quality outdoor furniture, understanding the warranty is crucial for your peace of mind. Our warranty is designed to protect your purchase against defects in materials and workmanship under normal use. The specific coverage period varies by product line, typically ranging from one year for fabrics and cushions to several years, or even a lifetime, for frames and structural components made from premium materials like powder-coated aluminum or teak.
The warranty generally covers issues such as cracking, splitting, or corrosion that are not a result of normal wear and tear, improper assembly, accidental damage, or lack of maintenance. It is important to note that damage from harsh weather, improper cleaning chemicals, or failure to follow care instructions may void the warranty.
To initiate a warranty claim, please retain your original proof of purchase. Contact our customer service team with details and, if possible, photographs of the issue. We are committed to resolving valid claims promptly, which may involve repair, replacement, or refund, as determined by our team.
To maximize the lifespan of your furniture and keep the warranty valid, we recommend regular care. This includes cleaning with mild soap and water, using protective covers during extreme weather, and storing cushions indoors when not in use for extended periods. Our warranty reflects our confidence in the durability of our products and our commitment to your long-term satisfaction.