Discovering your new outdoor furniture has been damaged during delivery is frustrating. Fortunately, most reputable retailers have clear policies to handle this situation. Your first step should always be to inspect the furniture thoroughly upon delivery before signing for it. If you notice any damage, document it immediately with photos or a video. Contact the retailer's customer service as soon as possible to report the issue. Typically, you will be offered one of two solutions: a replacement of the damaged piece or a full refund. The process for a damaged item is usually separate from a standard return policy and is often more straightforward. Be sure to keep all original packaging, as this may be required for the claim. Most companies have a specific window for reporting delivery damage, so act promptly to ensure a smooth resolution.
What's the return policy if a piece of outdoor furniture gets damaged during delivery?
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