Purchasing outdoor furniture online can be a gamble. You love the piece in the product photos, but how will it truly look and fit on your patio or deck? It's a common concern. If your new outdoor furniture arrives and doesn't fit your space or match your aesthetic vision as expected, you do have options. Most reputable retailers understand this dilemma and offer a return policy for such situations.
Typically, you have a specific window, often 30 to 90 days from delivery, to initiate a return for a change of mind or if the item doesn't suit your space. The key condition is that the furniture must be in its original, resalable condition—unassembled, unused, and with all original packaging and tags intact. You are usually responsible for the cost of return shipping, which can be significant for large furniture items. Some companies may charge a restocking fee, so it's crucial to read the fine print of the retailer's policy before you buy. To start the process, contact customer service through the website or your account portal. They will guide you through the steps, which often include printing a return shipping label. Once the item is received and inspected by the warehouse, your refund is typically processed to your original payment method. Always measure your space carefully and review the return policy details before clicking "add to cart" to ensure a smooth experience if the furniture isn't the perfect fit.