Discovering your new outdoor furniture arrived damaged can be frustrating. Most reputable retailers have clear return policies for such situations. Typically, you should inspect the delivery immediately and report any damage within 24-48 hours. Contact customer service with your order number and photos of the damaged items and packaging. Many companies will arrange free pickup and either send replacement parts or a completely new set. Some may offer partial refunds if you choose to keep slightly damaged items. Always review the specific return policy before purchasing, as timelines and procedures vary between retailers. Keep all original packaging until inspection is complete, as this is often required for damage claims.
What's the return policy if a piece of outdoor furniture arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!