URBAN OUTDOOR FURNITURE

When you invest in our urban outdoor furniture, you're protected by a comprehensive warranty that covers manufacturing defects, including premature fading and cracking. Our warranty recognizes that outdoor furniture faces harsh environmental conditions, but distinguishes between normal wear and manufacturing flaws. For fading concerns, we cover color loss that occurs within the warranty period that exceeds reasonable expectations for your specific climate. Similarly, cracking is covered when it results from material defects rather than accidental damage or improper maintenance. To initiate a claim, simply contact our customer service team with your original purchase documentation and photographs of the affected pieces. Our specialists will assess whether the damage falls under warranty coverage and guide you through the resolution process, which may include repair, replacement, or other remedies based on the specific circumstances. We recommend proper care and maintenance to extend your furniture's lifespan, as outlined in our care guide. The warranty period varies by product line, so please consult your original warranty documentation for specific terms and duration. Remember that coverage typically excludes damage from improper use, negligence, or natural disasters. Our commitment ensures your outdoor investment remains beautiful and functional for years to come.