Getting that perfect large outdoor furniture piece—a sprawling sectional sofa, a sturdy dining set, or a statement fire pit table—into your urban space requires navigating a maze of delivery options. Unlike smaller parcels, these bulky items come with unique challenges, from narrow stairwells to limited parking. Understanding the different service levels is key to a successful delivery.
The most common delivery tiers are:
1. Curbside Delivery: The most basic option. The freight carrier will deliver the item to the curb or sidewalk directly in front of your residence. You are responsible for moving it to your final outdoor space, which may require additional help or equipment. This is often the standard for major retailers.
2. Threshold Delivery: A step up from curbside, this service means the delivery team will bring the item to the first dry, level surface inside your home, such as just inside your front door or garage. They typically will not navigate stairs within the building.
3. White Glove Delivery: This premium, full-service option is ideal for large, heavy, or complex items. The delivery team will not only bring the item into your specific room or outdoor area but will also unpack it, remove all packaging materials, and sometimes perform basic assembly. They ensure the product is placed exactly where you want it.
4. In-Home Assembly Service: Often paired with White Glove delivery, this service includes the complete assembly of the furniture item, so it's ready for immediate use upon the team's departure.
For large outdoor furniture, items are typically shipped via Freight Shipping due to their size and weight. This involves a palletized shipment delivered by a large truck. You will often be contacted to schedule a specific delivery window.
When ordering, always consider these factors:
* Urban Challenges: Inform the retailer or shipper about any potential obstacles like stairs, elevators, narrow gates, or required roof access.
* Costs: Delivery costs can vary significantly. Basic curbside may be free or low-cost, while White Glove service is a premium add-on.
* Old Furniture Removal: Some premium services offer to haul away your old outdoor furniture for an additional fee.
Before finalizing your purchase, always read the delivery policy carefully and contact customer service with any specific questions about your urban living situation to ensure a smooth and stress-free experience.