We understand that sometimes, even with careful planning, a piece of urban outdoor furniture might not fit your space perfectly or match your envisioned aesthetic. That's why we offer a straightforward and customer-friendly return policy. If your new furniture isn't the right fit or doesn't look as you expected, you have 30 days from the date of delivery to initiate a return. The process is simple: contact our customer service team to start the return and receive a prepaid shipping label. Once we receive the item in its original condition, we will process a full refund to your original payment method. Our goal is to ensure you are completely happy with your outdoor living space, without any stress or risk. Please note that this policy applies to standard collection items; custom orders may be subject to different terms.
What's your return policy if the urban outdoor furniture doesn't fit my space or look right?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!